Managed IT Services & Outsourced IT Support Sydney
Keep your people productive wherever they work with our comprehensive managed IT services. From 24/7 help desk support to network management, we provide outsourced IT support so Sydney SMEs can focus on growth.
Peer 2 Peer IT provides enterprise-grade managed IT services and outsourced IT support designed for Sydney SMEs and growing businesses. Our proactive approach prevents issues before they impact your operations, with 24/7 IT support, rapid response times, and dedicated support teams who understand your business.
As your managed service provider (MSP), we take ownership of your entire IT environment—laptops, servers, networks, and mobile devices. Our outsourced IT support model gives you access to a full IT department without the overhead of hiring in-house staff. Predictable monthly pricing means no surprise bills, while transparent reporting keeps you informed about your technology health and security posture.
With over 12 years of experience providing SME IT support in Sydney, we've refined our processes to deliver consistent, reliable service that scales with your organisation. Whether you're a 10-person startup or a 200-seat enterprise, our 24/7 IT support and managed services adapt to your needs.
Our Managed IT & End User Support Services
Explore our comprehensive range of managed it & end user support solutions designed for Sydney businesses.
Service Desk & User Support
Single contact for help with remote and on-site support
- Remote and on-site support
- Clear response and resolution targets
- Priority handling for urgent issues
Managed Laptops & Workstations
Keep staff devices secure, updated, and performing well
- Standard build and configuration
- Automatic security patches and updates
- Antivirus and anti-malware protection
Managed Network
Routers, switches, firewalls, and network performance
- Routers, switches, and firewalls
- Network performance and capacity monitoring
- Change control with documented adjustments
Managed Mobile Phones & Tablets
Corporate mobiles and tablets secure and ready for work
- Standard setup and configuration
- Integration into your network and systems
- Software updates and maintenance
Frontline User Management
Controlled access for frontline and casual staff
- Account creation and removal
- Secure, limited access to core apps
- Role-based permissions
Server Management
Keep your servers online, secure, and performing well
- Proactive monitoring, patching, and backups
- Security hardening and access control
- Physical, virtual, and cloud servers
VoIP & Cloud Telephony
Modern phone system with 99% uptime SLA
- Handsets, softphones, or Microsoft Teams
- Call flows, auto attendants, and queues
- Integration with CRM and business apps
Location Establishment & Change Services
Support when your footprint grows or changes
- New site IT infrastructure design and setup
- Hardware and software audit
- Relocation planning and coordination
Frequently Asked Questions
Common questions about managed it & end user support in Sydney
What is a managed IT service provider (MSP)?
A managed IT service provider (MSP) is a company that remotely manages your IT infrastructure and end-user systems on a proactive basis. Peer 2 Peer IT acts as your outsourced IT department, handling everything from help desk support to network security, server management, and strategic technology planning—all for a predictable monthly fee.
How much do managed IT services cost in Sydney?
Managed IT services in Sydney typically range from $80-200 per user per month, depending on the level of service and complexity of your environment. Peer 2 Peer IT offers transparent, per-user pricing with no hidden fees. Contact us for a customised quote based on your specific requirements.
What is the response time for IT support?
Peer 2 Peer IT provides 90-minute on-site response for critical issues in the Sydney metro area. Remote support tickets are typically acknowledged within 15 minutes during business hours, with most issues resolved within 2-4 hours.
Do you provide after-hours IT support?
Yes, Peer 2 Peer IT offers 24/7 IT support options for businesses that require around-the-clock coverage. Our after-hours support includes remote assistance and emergency on-site response for critical system failures.
What are the benefits of outsourced IT support for Sydney SMEs?
Outsourced IT support gives Sydney SMEs access to enterprise-grade technology expertise without the cost of hiring in-house IT staff. Benefits include predictable monthly costs, 24/7 monitoring and support, access to a team of specialists rather than a single generalist, proactive maintenance that prevents issues, and the ability to scale IT resources as your business grows. Peer 2 Peer IT provides comprehensive outsourced IT support tailored for small and medium businesses.
Ready to Get Started?
Contact us to discuss how our managed it & end user support services can help your Sydney business thrive.