Service Desk & User Support

Your staff have a single number and email to contact for help. Remote and on-site support with clear response and resolution targets.

Get Started Call 1300 072 748

12+ Years

Experience

90 Min

Response Time

100%

Data Security

24/7

Support Available

What We Provide

Our service desk & user support service is designed to help Sydney businesses achieve reliable, secure, and efficient technology operations.

Remote and on-site support

Clear response and resolution targets

Priority handling for urgent issues

Plain language communication

Business Outcomes

Reduced downtime and faster issue resolution
Predictable monthly costs with no surprise bills
Expert support without hiring full-time staff
Proactive approach that prevents issues
Clear reporting and accountability

How It Works

Getting started with service desk & user support is simple

Discovery

We assess your current environment and understand your needs

Planning

We develop a tailored solution and implementation plan

Implementation

We deploy the solution with minimal disruption to your operations

Support

Ongoing management, monitoring, and continuous improvement

Frequently Asked Questions

Common questions about service desk & user support

What is your response time for IT support requests?

We offer a 90-minute on-site response time for critical issues in Sydney metro. Remote support typically begins within 15 minutes during business hours. All requests are logged with clear SLAs based on priority.

Do you provide after-hours IT support?

Yes, we provide 24/7 support for managed service clients. After-hours support includes remote troubleshooting and emergency on-site visits for critical issues affecting business operations.

How do I contact the service desk?

You can reach us via phone (1300 072 748), email, or our client portal. All staff receive a single point of contact for all IT issues, making it easy to get help quickly.