Peer 2 Peer IT

1. Introduction

Peer 2 Peer IT Pty Ltd (ABN 55 668 013 072) ("we", "us", "our", or "Peer 2 Peer IT") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, and disclose your personal information. By engaging our services or using our website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number, business address
Business information: company name, ABN/ACN, job title, industry
Technical information: IP address, browser type, device information, website usage data
Service-related information: IT infrastructure details, support ticket history, service preferences
Financial information: billing details, payment information (processed securely through third-party payment providers)
Communications: records of correspondence, support requests, and feedback

3. How We Collect Personal Information

We collect personal information through:

Direct interactions when you contact us, request a quote, or engage our services
Our website, including contact forms, assessment forms, and newsletter subscriptions
Phone calls and email communications
Third-party sources, such as referrals from other businesses or publicly available information
Automated technologies, including cookies and analytics tools on our website
Service delivery, including remote monitoring and management tools used to support your IT infrastructure

4. Why We Collect Personal Information

We collect and use your personal information for the following purposes:

To provide IT services, support, and solutions
To communicate with you about your services, support tickets, and account
To process payments and manage billing
To send service updates, security alerts, and important notifications
To improve our services and website functionality
To comply with legal obligations, including tax and business record requirements
To protect our legitimate business interests and prevent fraud
With your consent, to send marketing communications about our services

5. Disclosure of Personal Information

We may disclose your personal information to:

Service providers: third-party vendors who assist us in delivering services (e.g., cloud hosting providers, software vendors, payment processors)
Professional advisers: accountants, lawyers, and auditors as required
Government authorities: when required by law or to comply with legal processes
Business partners: technology vendors and partners involved in service delivery, subject to confidentiality obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of the third-party services we use (such as cloud platforms, software-as-a-service providers, and remote support tools) may store or process data in countries outside Australia, including the United States, European Union, and other jurisdictions.

Where we disclose personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs or equivalent privacy protections.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include:

Encryption of data in transit and at rest
Access controls and authentication requirements
Regular security assessments and updates
Staff training on privacy and security obligations
Secure disposal of personal information when no longer required

However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we will securely destroy or de-identify it in accordance with our data retention policies.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. These technologies may collect:

Pages visited and time spent on our website
Referring websites and search terms
Device and browser information
Geographic location (general)

You can control cookie settings through your browser. However, disabling cookies may affect your experience on our website.

We use third-party analytics services, including Google Analytics and Vercel Analytics, which have their own privacy policies governing the use of data they collect.

10. Your Rights

Under the Privacy Act, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, incomplete, or outdated information
Complaint: Lodge a complaint if you believe we have breached the APPs
Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days.

11. Direct Marketing

With your consent, we may send you marketing communications about our services, industry news, and special offers. You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting us directly to update your preferences

Please note that even if you opt out of marketing communications, we may still contact you regarding your services, support requests, and important service-related notices.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with a revised "last updated" date. We encourage you to review this policy periodically.

Material changes will be communicated to you where required by law or where we consider it appropriate to do so.

14. Complaints

If you believe we have breached the APPs or have a complaint about our handling of your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Peer 2 Peer IT Pty Ltd
ABN: 55 668 013 072
Email: info@p2pit.com.au
Phone: 1300 072 748
Address: Sydney, NSW, Australia